IT DNA Consulting is a full-scope managed service provider: help desk, cybersecurity, cloud, backup, and strategic IT planning for growing businesses that can't afford downtime — or a slow IT partner.
That works until it doesn't. Here's the difference between reactive IT and a real managed partner.
Every engagement starts with the same core pillars. We scale the depth of each to fit your business — and every offering below includes sourcing, sale, and ongoing service of any hardware it requires. You're never left to buy equipment elsewhere and hope it's compatible.
Automation handles the repetitive work so our technicians spend their time on the problems that actually need judgment.
Visitors get an instant, guided assessment of their IT situation instead of a generic contact form — try it on the right. In production this connects to our ticketing system and books the right meeting automatically.
Incoming tickets are classified by urgency and category automatically, routed to the right technician, and low-complexity requests (password resets, access requests) are resolved without waiting in a queue.
Disk failures, backup drift, and abnormal login patterns get flagged before they become downtime, using anomaly detection across the fleet we monitor.
Every client gets a plain-English QBR summarizing uptime, tickets, security posture, and recommendations — generated from real monitoring data, reviewed by a human before it reaches you.
Every plan includes the full help desk and monitoring foundation. Higher tiers add deeper security and strategic support. Exact rates are available to prospective and current clients with an access code.
Have an access code from Scott? Unlock full pricing, the estimate calculator, and add-on rates in the Client & Partner Access area below.
Go to Client Access →Published 2026 Canadian MSP market-rate guides put fully managed IT in the National Capital Region well above our rates — mostly because of what a downtown or Kanata office actually costs to run.
Ottawa-area figures are drawn from published 2026 Canadian managed-IT market-rate guides and provider-published pricing, not a specific quote — get an exact number from any provider you're comparing, including us.
30 minutes to understand your environment, pain points, and goals. No sales pitch — a real conversation.
We audit your current setup: security gaps, backup status, licensing, and hardware age. You get the findings either way.
A clear, flat-rate proposal mapped to what we actually found — not a generic package.
We deploy monitoring and security agents, document your environment, and become your team's single point of contact.
No obligation. You'll walk away knowing exactly where your IT stands, even if we never work together.